Every day, thousands of us at Nordia are building trusted connections and advanced solutions to deliver outstanding customer experience for leading brands across Canada.

Productivity runs in your DNA? You are all about finding better ways to improve efficiency and you have outstanding communication skills? If you like to stay on top of your to-do list and you’re looking for a stimulating career that will allow you to put your organizational skills to good use, then we’ve got an excellent career opportunity for you at Nordia. You will have the chance to join a dynamic team of innovators and help run day-to-day operations.

As an Executive Administrative Assistant to the Senior Vice President of Operations, you will play a key role in driving efficiency and performance. You will have the mandate to successfully manage the executive calendar as well as provide administrative support for day-to-day operations and special projects. This is the ideal position for any bilingual, detail-oriented, and customer-focused individual with a sharp sense of priorities and the ability to work well under pressure and in a fast-paced environment, as well as a passion for solving problems and helping others.

Here’s what your day will look like

In this role, you will:

Plan and Organize

• Take charge of agenda management: prioritizing requests, organizing meetings, booking rooms, planning business meals;
• Coordinate travel arrangements (itineraries, transportation, hotel) including expense tracking and reimbursement/credit requests;
• Ensure filing and record keeping, as well as contract management;
• Provide proactive assistance in the management and follow-up of daily tasks, while managing changing priorities and conflicting deadlines;

Communicate

• Provide communications support for various team projects and deliverables, notably by proofreading or formatting documents and presentations;

Conduct governance and implement process improvement  

• Create and maintain organizational structure, and ensure accuracy across platforms (names, span of control, etc.);
• Create and maintain process for customer care agent placement based on recruitment plan to balance the span of control across hub sites;
• Maintain up-to-date operations files;
• Work with internal teams for leave-of-absence returns (workbooks, training);
• Workbooks for internal transfers, contingency, etc.;
• Drive completion of continuous training process;
• Oversee reporting of operational red flags.

What you’ll need to succeed?

• You're a team player and a problem solver. You're a positive, calm, open-minded person with a strong collaborative spirit and excellent interpersonal communication skills, able to resolve unexpected issues and possess decision-making proficiency to prioritize tasks and manage resources.

• You are proactive. You demonstrate foresight in providing exceptional support to the SVP – Operations.

• You are a multitasker. You can coordinate multiple projects independently in a fast-paced environment, and you have a strong attention to detail.

• You demonstrate a high level of professionalism and integrity. You know how to handle confidential and sensitive information with discretion and tact.

• You are bilingual (French and English), spoken and written.

• You have a good command of Microsoft Office suite software (mainly Excel).

Why work at Nordia?

People are what make Nordia unique. And we strive to hire and retain the best. We offer competitive compensation, a stimulating work environment, excellent benefits and a multitude of opportunities to advance your career. We offer a hybrid work environment, alternating between working from home and our modern head office in downtown Laval.

According to the most recent internal survey, our employees confirm it: 90% of them would recommend Nordia as an employer to their family and friends! We are also on Waterstone's prestigious list of Canada's Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala. 

Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!

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