Every day, thousands of us at Nordia are building trusted connections and advanced solutions to deliver outstanding customer experience for leading brands across Canada.

Continuous improvement runs in your DNA? You are all about finding better ways to improve efficiency and you have outstanding coordination skills? If you like to stay on top of the trends in operations management and you’re looking for a stimulating career that will allow you to put your communications skills to good use, then we’ve got an excellent career opportunity for you at Nordia. You will have the chance to join a dynamic team of innovators and help improve day-to-day operations.

As a Coordinator of Operations, you will play a key role in driving leadership and operational performance. You will have the mandate to support the operations leadership team and coordinate the delivery of operational and leadership programs. This is the ideal position for any customer-focused individual with exceptional communications skills and a sharp sense of priorities, as well as a passion for operational excellence.

Here’s what your day will look like

• Oversee the deployment and continuous improvement of Nordia’s Virtual Leadership Certification (VLC) program – including reporting and quality of content, working alongside directors of operations, and Leadership and Development team;
• Create and coordinate the dissemination of operational leadership communications tools (such as RIME program), working alongside Communications team;
• Standardize best practices across leadership hubs (communications tools, events, bring value activities, etc.)
• Coordinate and present leadership hub value-added activities ideas, monthly;
• Coach operations management team on virtual communications tool (video creation);
• Deploy and maintain the Operations communications model
• Define and implement effective virtual engagement strategies to optimize the experience of team leaders and customer care agents;
• Coordinate events for operations (on-site activities, offsites, bring value events, etc.);

Coordinate all travel arrangements and track budget for operations leadership team;

What you’ll need to succeed

• You are a team player and a problem solver. You're a positive, calm, open-minded person with a strong collaborative spirit and excellent interpersonal communication skills, able to resolve unexpected issues and possess decision-making proficiency to prioritize tasks and manage resources.

• You are a multitasker. You can coordinate multiple projects independently in a fast-paced environment, and you have a strong attention to detail.

• You are customer-oriented

• You are bilingual (French and English), spoken and written.  

Why work at Nordia?

People are what make Nordia unique. And we strive to hire and retain the best. We offer competitive compensation, a stimulating work environment, excellent benefits and a multitude of opportunities to advance your career. We offer a hybrid work environment, alternating between working from home and our modern head office in downtown Laval.

According to the most recent internal survey, our employees confirm it: 90% of them would recommend Nordia as an employer to their family and friends! We are also on Waterstone's prestigious list of Canada's Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala. 

Want to know more about our career opportunities and what makes Nordia the best place to work? Click here to learn more!

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